Customer Service Representative

Career Overview

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.


Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Salary Expectations

Low End:
High End:
$10 /yr
$16 /yr
$26 /yr

Recommended Courses

  • Psychology
  • Math
  • Computer Science
  • English - as much as possible!
  • Communication
Work Environment

Although customer service representatives are employed in nearly every industry, many work in telephone call centers, credit and insurance agencies, banks, and retail stores. About 1 in 5 worked part time in 2016.

Future Outlook

Employment of customer service representatives is projected to grow 5 percent from 2016 to 2026, about as fast as the average for all occupations. Overall job opportunities should be good. Candidates with good customer-service skills and who have experience using computer software applications should have the best job prospects.

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook
Explore Careers, Labour Market Information, Government of Canada