Career Details

Customer Service Representative (Utility)


Career Overview

A customer service representative is responsible for dealing with customer issues including taking payments, setting up new accounts, and dealing with complaints. Leighann, the representative featured in the video, works for a utility company. Salaries listed are hourly rates of pay.


A high school diploma or equivalent may be necessary to obtain this position.

Salary Expectations

Low End:
High End:
$10 /yr
$15 /yr
$25 /yr

Recommended Courses

  • Psychology
  • Math
  • Computer Science
  • English - as much as possible!
  • Communication
Future Outlook

The job outlook for this position looks good over the next 10 years, keeping in mind that geographical differences may exist.

Jobs: Check Available Jobs!

Work Environment

A customer service representative can work for various types of businesses including insurance companies, banks, and retail stores.


Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook

Explore Careers, Labour Market Information, Government of Canada