In general, a receptionist assists customers who call on the phone and who walk through the door. Carissa, the receptionist featured in the video, works in a veterinary clinic.
A high school diploma or equivalent is required to work in this position. Completing a two-year college program in office administration or a related field might make an applicant more competitive.
The job outlook for receptionists (in general) looks good over the next 10 years, keeping in mind that geographical differences may exist. Opportunities are likely to be best in healthcare-related positions.
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Receptionists primarily work in doctors offices, dental offices, other health-related offices, and veterinary clinics.
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Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook
Explore Careers, Labour Market Information, Government of Canada